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Basic Shipping Information

We ship with world's best couriers UPS, DHL, USPS, Yodel, Australia Post, New Zealand Post, Canada Post, .... It offers tracking number with precise information.

It is guaranteed that you will get your order in good shape and we monitor closely until you receive it. All orders are backed by 45 -Day Buyer Protection. If you don’t receive in 45 days, we will issue full refund/free replacement-No questions asked.

Some tracking numbers can be delayed to be updated. In rare cases, if you don’t receive in 21 days, please contact us.

100 % worry-free shopping with us.

Due to a high volume of orders, our shipping times range anywhere from 7-21 days (with Free Shipping) on average to US, UK, Canada, New Zealand, Australia and many other countries. We ship from Oregon, California, Singapore, South Korea and other local warehouses to your doorstep. You don't need to pay any additional fees.

Order processing generally takes 3 to 5 business days upon receipt of your order.

We ship on Mondays - Fridays and we don't operate on public holidays and weekends. We always aim to post your order as quickly as possible (usually within 72 hours) but there might be some delays – especially after releases or mass volume orders on a product! Your patience is highly appreciated.

Where do you ship?
Almost anywhere in the world! We want to ensure our customers are not biased in one location. We make sure our customers all over the world can be accessible to our amazing products.

How can I track my order?
You can find order tracking menu on our website. Link->> https://zesmartwatches.com/apps/trackorder  .You can get up-to-date info over there. You can also track at www.17track.net .

Incorrect Address
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if it is incorrect, we, unfortunately, cannot reimburse you if your order does not make its way to you.

I ordered multiple Items but only received one?
No worries. You will get another one in different shipments. Due to the different processing locations, we send from multiple locations. If you don't receive all shipments after 21 days, please contact us. 

Contact Us
If you have any other questions, feedbacks or anything about our website, our products, don't hesitate to contact us from our website live chat button or drop a mail to contact@zesmartwatches.com.

We are always ready and happy to assist.