45-Day Buyer Protection

 

• Most orders are delivered within 5-10 days.
• Track your shipment anytime by entering your tracking number on our order tracking page.
• If you haven’t received your order within 30 days, contact us via the live chat button.
• Didn’t receive your order or found it not as described? No problem—we’ll issue a full refund or send a free replacement.
• Enjoy post-purchase support for all our products.
• Have a question or concern? You can reach out to us anytime, even years after your purchase.
• We’re committed to providing the best possible solutions for any issues you may encounter.

Cancellation Policy

• Due to our automated processing of large order volumes, cancellations cannot be guaranteed. However, feel free to contact us, and we’ll do our best to assist you.
• If you no longer wish to keep your order, you are welcome to return it.

Return Policy

To return your order, please follow these guidelines:

• Items must be in brand-new condition with no signs of use. Unfortunately, used items cannot be returned, and refunds may not be processed.
• Returns are accepted within 30 days of receiving your order.
• Customers are responsible for covering all return shipping costs.
• For items valued over $25, we recommend using a trackable shipping method.
• If your order included free shipping, a restocking fee (up to $25) may apply.

 

We appreciate your understanding and cooperation!

To proceed return, Click here ->>  https://forms.gle/UFDUg9TmZRZnZ5mH9

Defective or Damage Item Policy

• If you receive a defective or damaged item, please click here ->>  https://forms.gle/sxARQ5Anx6axYJT89
• If you purchased ZE Care Plus protection plan, please also mention that. 
• We will verify it with courier and offer best solution. 

Order Selection and Delivery Policy

• Please double-check your color, size, and shipping address selections before completing your order.
• We are not liable for losses caused by incorrect item choices or inaccurate delivery details provided during checkout.

 

Need assistance? Our team is here to help—just click the Live Chat button below!

If you are not satisfied with our products, services or customer service, click here to file a complaint to our executive team ->> https://forms.gle/UHMiimjnwKH1WGHE9