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Shipping, Return and Refund Policy

45-Day Buyer Protection

  • All items will deliver between 5-45 days.
  • You can enter your tracking number on order tracking page to stay up to date with your shipment.
  • If your order is not received in 30 days, please contact us via live chat button.
  • If you don't receive your order/item not as described in 45 days, we will issue full refund or free replacement.
  • We offer post-purchase support for our products.
  • You can reach out to us at any time, even years after your purchase.
  • We promise to offer the best possible solution to any issues that may arise.

Cancellation Policy

  • As we proceed large order volume with automated systems, cancellation cannot be guaranteed. But please check with us if we can cancel. We will try our best. 
  • You can return if you don't want to keep your order. 

 

Return Policy

If you want to return your order:

  • All return items must be in new condition without any signs of usage. (If you have used, it cannot be returned or refunds are not guaranteed).
  • You can return in 30 days after you received. 
  • All return shipping costs must be paid by the customer.
  • Items above $25 should be returned with trackable option.
  • Restocking fees ($25 or less) may be applied if you purchase with free shipping.


To proceed return, Click here ->>  https://forms.gle/UFDUg9TmZRZnZ5mH9

Defective or Damage Item Policy

  • If you receive a defective or damaged item, please click here ->>  https://forms.gle/sxARQ5Anx6axYJT89
  • If you purchased ZE Care Plus protection plan, please also mention that. 
  • We will verify it with courier and offer best solution. 

Order Selection and Delivery Policy

  • You must select the correct color, size and shipping address.
  • We will not be responsible for any losses due to an incorrect address or item.

Any questions? Please feel free to contact us via Live Chat button below. 

If you are not satisfied with our products, services or customer service solutions, click here to file a complaint to our executive team ->> https://forms.gle/UHMiimjnwKH1WGHE9