contact@zesmartwatches.com
+1 (978) 525 5352

Search our shop

Cancellation, Return, Refund and Exchanges

ORDER CANCELLATION

As we proceed your order as soon as we receive, cancellation cannot be guaranteed. Please contact us to check. If we haven't shipped yet, we will cancel the order. Otherwise, customer needs to return after being delivered. 

CAN I RETURN OR EXCHANGE MY ONLINE PURCHASE?

You received and not satisfied?  No worries. We will get it back. But you need to let us know within 3 Days of the status of shipment delivered. All returns that are requested after 3 days of being delivered cannot be returned. All return items must be in brand new condition without any signs of usage. Once used, it cannot be returned. 

All return shipping costs must be paid by the buyer as our most items offer discount price. We will not be responsible for any return shipping costs. Up to 30% restocking fees will be applied for return items. 

Return Form- 
https://zetech.returnscenter.com/

Defective or Damage product received?
Please contact us contact@zesmartwatches.com. We will investigate with couriers and offer the best possible solution. 

All return items must be in original quality to get eligible refund.  All of our items are shipped with a tracking code to ensure they arrive safely and on time! Please note that there will be restocking fees. 

We guarantee that all items will arrive between 3-45 days. Rest assured knowing you will get your order in time! Once your item has shipped simply enter the tracking number to stay up to date with your shipment! 

Replacements ARE ONLY ISSUED DUE TO A DEFECTIVE OR DAMAGED PRODUCT of Factory Fault.

ALL CUSTOMERS ARE RESPONSIBLE FOR THE CORRECT COLOR AND SIZE AND SHIPPING ADDRESS. 
If a customer buys the wrong color and receives the wrong color, that is the customer's liability. We will ship according to the invoice color.

If you are shipping an item over $25 for a return, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returned and haven't received refund or gift card?
Please contact us. Refunds and gift cards are usually processed within 14 business days. If you didn't receive, please contact us or email to executive@stenterprisellc.com.