Shipping, Return and Refund Policy
45-Day Buyer Protection
- All items will deliver between 5-45 days.
- You can enter your tracking number on order tracking page to stay up to date with your shipment.
- If your order is not received in 30 days, please contact us via live chat button.
- If you don't receive your order/item not as described in 45 days, we will issue full refund or free replacement.
- We offer post-purchase support for our products.
- You can reach out to us at any time, even years after your purchase.
- We promise to offer the best possible solution to any issues that may arise.
- As we proceed large order volume with automated systems, cancellation cannot be guaranteed. But please check with us if we can cancel. We will try our best.
- You can return if you don't want to keep your order.
If you want to return your order:
- All return items must be in new condition without any signs of usage. (If you have used, it cannot be returned or refunds are not guaranteed).
- You can return in 30 days after you received.
- All return shipping costs must be paid by the customer.
- Items above $25 should be returned with trackable option.
- Restocking fees ($25 or less) may be applied if you purchase with free shipping.
To proceed return ->> Return Instructions
To provide return tracking number ->> Click here
Defective or Damage Item Policy
- If you receive a defective or damaged item, please contact us via live chat or email. You should attach a photo or video of defective item to proceed faster.
- If you purchased ZE Care Plus protection plan, please also mention that.
- We will verify it with courier and offer best solution.
Order Selection and Delivery Policy
- You must select the correct color, size and shipping address.
- We will not be responsible for any losses due to an incorrect address or item.
Any questions? Please feel free to contact us via Live Chat button below.
File a formal complaint to executive team here if you are not satisfied with our customer support agents -> Dispute Form.