The ZE Pulse that I bought was defective and it should have been replaced without any additional charges.

Replacement was easy and painless. Shiping took about a week. I'd recommend ZE to anybody.

Great customer service. Speedy delivery and everything expected and more.

Good service, fast delivery, good product, great customer service. Excellant company to deal with

It has a very large viewable screen, battery life is very impressive. Still learning all the features because there are a lot, not hard to learn, just a lot of great features. Feels like a solid tough build.

Below is the correspondence I sent prior to receiving the replacement watch. The replacement process was OUTSTANDING, PROMT, AND TIMELY. However, there was a breakdown when it came to correspondence, and I received the same watch that I had issues with. I did not want the same model and wanted to know if it was possible to receive a "newer" or different model. I would have even been willing to pay an upgrade fee. ____________________________________________________________ Thank you for your prompt response. I'm replacing the watch i purchased a few months ago. It no longer works properly. I really don't like the model I currently have. It didn't operate as well as the ZE watch that I previously owned that burned up in the fire in July. Which model will I be receiving? Sent from my T-Mobile 5G Device Get Outlook for Android From: Joe with ZE Technology <joe@zesmartwatches.com> Sent: Thursday, January 23, 2025 5:52:54 AM To: Raymond Centolella <rcentolella@hotmail.com> Subject: Thank you for your order from ZE! Hey Raymond, I'm Joe, the senior customer service manager at ZE Technology. Thanks for choosing zesmartwatches.com for your purchase! We're currently getting your order ready and it'll be on its way to you soon. Depending on where you are, you can expect to receive it within 7-12 days, or even sooner. For the newly launched products, please refer to our website for the most up-to-date shipping information. We will send you a shipment tracking number, so you can keep an eye on your package on our website. If you need any assistance, don't hesitate to reach out to us. You can send us an email at contact@zesmartwatches.com or use the live chat button on our website, zesmartwatches.com. We're always here to help. Thank you for your support and we hope you love our products. If there's anything you're not happy with, please let us know. And if you're satisfied with your purchase, we'd really appreciate it if you could leave us some positive feedback. As a smaller company competing with big brands, your feedback means the world to us and motivates us to go the extra mile. Have a fantastic day! Best Regards, Joe Senior Customer Service Manager ZE Technology

Hi there I am really chuffed with my new watch. My last one, a Ze Fit, still works but the charger crocodile clip broke up. It lasted almost 5 years. I contacted customer support and because the charger was no longer in production I was offered a ZE Force smartwatch at a very much reduced cost. The watch arrived last month and is brilliant. I am a first responder and really need a reliable watch. Because it can monitor heart rate, Blood pressure and blood oxygen I occassionally use it to monitor someone whilst I speak with a clinician over the phone and await the arrival of paramedics. This is invaluable. The watch is robust, simple to use, and with the app it has other functionality for fitness training etc. A big thank you from me to customer support and a firm recommendation for this product and the company's after sales service to customers overseas such as myself who try to buy US kit because it is better quality, with reliability at a fair price. Kind Regards - Keith

Great response to issue regarding battery on older watch. Upgrade program worked well and was easy to process.

Nothing but compliments from me, the Watch is awesome, it is so awesome my Wife saw it and you know the rest, it's hers now. Now I need to get mine lol. Thank you for such awesome Watches.

My original watch from ZE Tech developed a technical problem but once I raised the issue, ZE Tech were very quick to offer me a replacement under guarantee. I would thoroughly recommend them as an honest reliable company. Thank you Ze Tech.

The replacement model works really well, and held the firtst full charge down to 28% over 8 days.

Really great support and understanding to replace my watch. Your staff couldn't have been more helpful. Cheers

Tks

Great service and good delivery

The customer service was courteous and followed up with my requests for faulty watch replacement. I'm very happy with my replacement watch!

great watch and excellent features

Great service, so happy with the refund Thanks so much

Good customer service

A simple text explaining the issue with the product and was able to track the progress of shipping.

Thanks very much for the replacement watch, I’m still going to get the X though as this watch isn’t silver like my original one.

Replacement service was great. The process would have been much better if someone had the courtesy to reply to my email with regards to a technical issue. PLEASE RESPOND. Thank you.

Great

Customer service was great.

Fast and friendship replacement. Always kept me updated. Great service!

What am I to do with my other expensive watches? I can’t take my ZE X off. Only problem is that the screen is so bright it wakes up my wife. Please build in a setting that would dim the display between 10 PM and 6AM

Excellent Watch, Excellent Customer Service. Great Company to deal with

Great product and service.

This is the best watch as it does everything you can imagine. It checks my heart beat my Blood pressure my O2 levels workouts, Timing, steps, everything the price is right it won't break your wallet, like an apple watch and it connects to apple health also. It also keeps a charge for over a week and charges back to full capacity within one hour or so. Really, do yourself a big favor and get one of the ZE Technologies Active Watches.

Communication with the replacement team was very good. Very quick to respond to my emails and extremely helpful. They dealt with my questions and answered with an immediate replacement watch which arrived well within the estimated delivery time stated. Excellent service, way more than anything I was expecting or had anticipated. Very happy and impressed. Thank you!

Great product. Great customer service. HIGHLY recommend!

Fantastic customer service!!

A great watch, looks good, feels good and provides all the functionality that I need.

quick and easy. ii contacted the service department with my issues and they asked a few questions, made some suggestions and then determined they would replace, no fuss/no muss. when told a replacement was on its way i thought they must be kidding as i was expecting a lot of "hand wringing and hoops to jump through." instead i have a "new" ZE taking over for the previous model. Very pleased with how i was treated and the quality of the product.

The watch is great! The connectivity is better than my Apple watch for staying connected to my phone. My 1st watch died the first time I swam with it. I was able to get a replacement with the warranty and the process was pretty easy and quick. My only complaint would be that my 1st watch had the gunmetal grey bezel and separate band, and the replacement is silver. I definitely do not like the looks of the silver nearly as much. When I questioned it, they promptly replied that it must've been an inventory issue. Aside from that, the watch works as advertised is actually pretty great, although I am nervous to swim with this new one even though I should be able to

Great watch and excellent customer service!

As expected!

I love this watch! This watch does it all. It looks great and stands up to my daily routine without any issues. The battery life is amazing. I have charged about every 10-12 days, depending on how much I am using the screen for advancing music/podcasts or tracking exercise sessions, and I have not had any issues with it running down or underperforming due to low battery. The look of this watch is perfect. It is both a sport watch with the look and feel of a regular timepiece. The extra band is sharp and gives it another use as I can dress it up a bit and still have all the functionality. This is a true everyday watch. My only suggestion: if there were more bands available, this could be the best watch ever and I would only take it off to change the band to fit any/every occasion. I looked for a new everyday watch for a long time. I tried to replace my athletic watch with multiple other watches that have either failed or simply didn't do enough to make them worth wearing every day. Yet, I have never liked the look of apple watch or most of the other smartwatches I've seen. The ZE Active was the watch I was looking for, both how it looks and what it can do, which is everything! Joe

I got my replacement in 2 weeks. Awesome!

Had to ask for a replacement watch, after 2 weeks, the display just went to lines, then disappeared totally, all functions still worked via IPhone,it could have been my fault, swam in it 3 times a week, but then went into sauna. Wether it was steam or heat or just a faulty unit. No problem whatsoever in getting a replacement watch, very fast dispatch Have not worn the replacement in the pool or sauna, but I’m going to swim in it soon will not use in sauna, shame though as its advertised as military grade Simple to set up even for an 80 year old like me had to think when I already had one tied to my phone , looks great with the free stainless strap Let’s hope this stays good. Battery life fantastic

Great watch thank for taking care of me when the crystal broke in watch. New one looks great and thanks.

Without any questions or problems my request was fulfilled. Many thanks I tell everyone what a good product this is. Thanks again Bill

came fast works great

Great communication and quick shipping!!

Great customer service and fast replacement

I was a little surprised that I had to pay a service fee for the replacement. Overall, I’m happy with the product hopefully this one lasts more than six months.

this replacement watch is better than the last one .

I can never get the Oxygen metric to provide daily data when the 'Automatic Health Monitor' is enabled. It works manually during 'Health Measurement' check Ok. Maybe a software bug, which I've upgraded to the latest version with issue persists. It did work automatically on the older version of this watch, and now I've gone through 2 watches with issue persists.

Super gratefull for your prompt action regarding the replacement of my faulty ZE smart watch. The battery was only lasting one day on my initial purchase but the replacement has a more comprehensive app and the battery is lasting a full week. Your service and backup is first class as is your product. Extremely appreciative for all of your help. Would highly recommend your company and products to anyone looking for an extremely smart and efficient watch at an exceptional price point. John Nairn

I had a small issue with my original watch - contacted ZE support and within the day they had arranged a replacement. Was delivered before scheduled time. Couldnt be happier !

My first watch just completely died. I contacted ZE Technology by email. I followed the instructions sent to me, paid the fee for a replacement watch & received it within 10 days. Thank you for your help

Exactely wat i needed ..it does the job fine.. J.s

Prompt replacement, item performs well, just a shame my original watch only lasted 4 months, before the screen went faulty & watch did not appear to be waterproof while swimming.

Ya great

Great company and very helpful

Excellent watch for the money. Great battery time and the availability to change the watch face is great. I’m a Walker and use the watch to count my steps and keep track of my heart rate etc.

The replacement watch is cool bring able to answer calls now is noce. Heart rate and BP are not very accurate though.

Yes I love my ZE Watch and am really happy with the service I have been given

Love all the features on watch especially, blood pressure and local weather.

Great service, great watch. I am incredibly happy with it.

Great watch,

First one sent wouldn't charge. I bought a new charger and it worked fine. They sent me a replacement and it worked as it should. Cool features. Easy to use and connect. Phone calls through the watch are extremely clear. BP readings are consistent with what my BP cuff says. Not disappointed with it at all.

Had issues at the beginning.. but they took care of it.. now I’m enjoying the watch. It’s nice. I wish the weather will sync with my iPhone.

I love how it tells you how long you have slept for.and the blood pressure results

Had a slight problem with my first purchase but all sorted now so I'm very happy indeed

Got my replacement watch 2 weeks ago and so far so good, thank you for honouring your replacement policy.

This is a replacement watch and although that was a minor setback, the customer service was great and the watch performs great! The watch continues to do what I need it to do to help track my health and fitness goals. I enjoy how this watch performs.

Second watch. First one broke. But they replaced for free. This one good been going well. I do like the watch. It does everything you woold expect a smart watch to do. Just a better price.

Great fast service

It’s easy to use

Good quality watch, nice long lasting battery. Needs ability to add other apps to watch and watch faces with weather on it.

Lighter, Strap feels more secure. Functions like sleep time seems more accurate. BP monitor more accurate. Phone alert useful. Battery time great.

This is such a great deal when you already have a previous model, you just can't got wrong with ZE products and I love the new watch